Meet The Leadership Team
Andrew Kennedy
Co-Founder & CEO
Data-Driven Visionary
With over 20 years of industry experience, Andrew specializes in AI-driven solutions that enhance customer experience and operational efficiency.
As the architect of KNAK AI’s Interaction Analyzer, he has developed platforms that deliver predictive analytics and real-time insights, reducing operational costs by 30% and boosting engagement across sectors like energy and customer support.
CX Technology Innovator
Andrew's tenure at companies like Intuit honed his expertise in scaling global teams and optimizing CX strategies, resulting in a 150% increase in customer engagement.
His hands-on approach integrates AI solutions that ensure diversity, equity, and efficiency, transforming customer interactions and driving measurable business outcomes.
Kevin Nester, MBA
Co-Founder & COO
Operational Mastermind
With over 15 years of experience in customer success, Kevin consistently delivers best-in-class service, increasing loyalty by 25% and lifetime value by 30%.
CX Transformation Strategist
A recognized CX leader, Kevin implements strategies that reduce churn, boost retention, and cut CX costs by a remarkable 184%. His expertise in global team management and scalable support systems drives customer satisfaction and business growth.
Jake Evangelista
Chief Technology Officer
Data Wizard
“Jake eats petabytes for breakfast.”
With a seemingly endless appetite for data, Jake has engineered systems that can handle over 100 million transactions in under six months.
His ability to tame data at scale has made him the powerhouse behind AIDEN's real-time hiring and data processes, ensuring businesses operate smoothly and efficiently.
Architect of Scalable Intelligence
From PostgreSQL to AWS and AI-driven systems, Jake's expertise allows him to develop full-stack solutions that optimize performance while reducing operational costs by 50%.
His passion for building scalable data architectures gives KNAK AI the competitive edge in intelligent hiring automation—because for Jake, managing massive datasets is just another morning routine.
Meagan Wansong
Head of Product
CX Innovation Expert
With over a decade of product, marketing, and project management, Meagan is quickly establishing herself as an industry leader.
Her unwavering dedication to driving impactful and lasting change has been a driving force behind our company's success.
User-Centered Strategist
Bringing deep empathy, user-centricity, and technical expertise to KNAK AI. Her unwavering commitment to seamless customer journeys has made her a visionary leader, driving transformative CX solutions that deliver exceptional value.
Jessica Gaines
Chief Project Innovator
Client Experience Strategist
With over a decade of expertise in project leadership, process optimization, and customer-centric solutions, Jessica is making a significant impact as a forward-thinking leader in the field.
Her steadfast dedication to streamlining operations and delivering exceptional results has played a pivotal role in driving our team’s success and advancing our strategic goals.
Operations Excellence Manager
A skilled project innovator, adept at managing complex initiatives, optimizing processes, and fostering client relationships. Known for precision, adaptability, and a relentless drive to exceed expectations.
Amanda Serrano
VP of Growth & Client Success
Client Strategist
Amanda’s 18 years of expertise in client success and growth strategy enables her to build customer-centric frameworks that drive long-term relationships and satisfaction. She excels at analyzing feedback and tailoring strategies to optimize retention, loyalty, and overall customer experience.
Performance-Driven Leader
Amanda consistently exceeds performance metrics, driving exceptional client success. In her growth roles, she led initiatives that boosted customer satisfaction and retention, surpassing quotas by 211% through her proactive, data-driven approach.
Experience True CX Excellence.
Transform every customer interaction into a moment that matters.
