Team
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Elevating Customer Experience with Industry Leaders
At KNAK AI, we enhance customer experience (CX) through innovative AI solutions, backed by decades of expertise in AI, machine learning, and interaction analytics.
Our visionary team delivers transformative CX solutions for businesses across all industries.
Andrew Kennedy
Co-Founder & CEO
Data-Driven Visionary
With over 20 years of industry experience, Andrew specializes in AI-driven solutions that enhance customer experience and operational efficiency.
As the architect of KNAK AI’s Interaction Analyzer, he has developed platforms that deliver predictive analytics and real-time insights, reducing operational costs by 30% and boosting engagement across sectors like energy and customer support.
CX Technology Innovator
Andrew's tenure at companies like Intuit honed his expertise in scaling global teams and optimizing CX strategies, resulting in a 150% increase in customer engagement.
His hands-on approach integrates AI solutions that ensure diversity, equity, and efficiency, transforming customer interactions and driving measurable business outcomes.
Kevin Nester, MBA
Co-Founder & COO
Operational Mastermind
With 15+ years of experience in customer success, Kevin consistently delivers best-in-class service.
His leadership has increased loyalty by 25% and lifetime value by 30% for both startups and enterprises, emphasizing a strategic approach that enhances long-term customer relationships.
CX Transformation Strategist
A recognized CX leader, Kevin implements strategies that reduce churn, boost retention, and cut CX costs by 184%.
His expertise in managing global teams and developing scalable support systems ensures a comprehensive and efficient CX approach, driving customer satisfaction and business growth for KNAK AI clients.
Jake Evangelista – CTO
Data Wizard
“Jake eats petabytes for breakfast.”
With a seemingly endless appetite for data, Jake has engineered systems that can handle over 100 million transactions in under six months.
His ability to tame data at scale has made him the powerhouse behind AIDEN's real-time hiring and data processes, ensuring businesses operate smoothly and efficiently.
Architect of Scalable Intelligence
From PostgreSQL to AWS and AI-driven systems, Jake's expertise allows him to develop full-stack solutions that optimize performance while reducing operational costs by 50%.
His passion for building scalable data architectures gives KNAK AI the competitive edge in intelligent hiring automation—because for Jake, managing massive datasets is just another morning routine.
Meagan Wansong – Head of Product
CX Innovation Expert
With over a decade of product, marketing, and project management, Meagan is quickly establishing herself as an industry leader.
Her unwavering dedication to driving impactful and lasting change has been a driving force behind our company's success.
User-Centered Strategist
Bringing deep empathy, user-centricity, and technical expertise to KNAK AI. Her unwavering commitment to seamless customer journeys has made her a visionary leader, driving transformative CX solutions that deliver exceptional value.
KNAK AI's Proven Expertise and Transformative Results
40+
Years of Experience
Our team’s collective 40+ years in AI, machine learning, and customer success solidify KNAK AI as a leader in CX innovation and automation.
250M+
Transactions Handled
Our scalable systems have processed over 250 million transactions, showcasing our capability to manage data efficiently and enhance CX operations.
30%
Cost Reduction
KNAK AI’s solutions deliver up to 30% cost reductions for clients, positioning us as a value-driven partner in CX excellence.
150%
Funnel Enhancement
Leveraging AI and data analysis, we've enhanced business funnels by 150%, driving substantial gains in customer engagement and operational efficiency.
What are you waiting for?
KNAK AI is redefining customer experience with powerful, data-driven solutions that transform interactions and streamline operations. Our AI platform rapidly boosts engagement, drives satisfaction, and delivers measurable impact—guaranteed.
Join the brands already revolutionizing their CX with KNAK AI. Don’t miss your chance to gain a competitive edge and elevate your customer experience to the next level. Take action now and lead the CX transformation. Ready to start?